Terms and Conditions of Use for Lixsa

Introduction
These Terms and Conditions govern the use of the Lixsa service, offered by Walkon Livos SL, a legal entity duly constituted under the laws of Spain, with its registered address at Calle Mallorca, No. 214, Floor 03, Door 03, 08008 Barcelona, Barcelona, Spain, CIF B13674783. By accessing or using Lixsa, you agree to comply with these Terms.

1. Description of the Service

Lixsa is a SaaS platform offering automated customer support solutions through artificial intelligence. Our services include, but are not limited to, conversation management, customer data analysis, and personalized recommendations.

2. Registration and User Account

To access certain features of the service, you must register an account by providing truthful and complete information as requested during the registration process. You are responsible for maintaining the confidentiality of your account and password, as well as restricting access to your computer.

3. Data Collection and Use

3.1 Data Collected

At Walkon Livos SL, we value the trust our clients and their customers place in us when using Lixsa for their operations. Data collection is a fundamental aspect of our services, enabling us to provide highly personalized and effective AI solutions. The types of data we collect include, but are not limited to:

• Personal Information: Names, surnames, email addresses, phone numbers, and physical addresses.
• Documents and User-Generated Content: Any documents or information uploaded to Lixsa for training or support purposes, including texts, images, and communications.
• Technical Data: IP addresses, device identifiers, browser types and settings, operating systems, network information, and platform usage data.

This information is essential for training Lixsa, improving response accuracy, and personalizing the user experience. The collection, use, and protection of this data are strictly regulated by our Privacy Policy, which complies with applicable data protection laws.

3.2 Data Security

We recognize the importance of maintaining the security and privacy of the data we collect and have implemented a robust framework of technical and organizational measures to protect it. These measures include:

• Data Encryption: Advanced encryption technologies to protect data in transit and at rest, ensuring that only authorized individuals can access it.
• Access Control: Strict access control policies to limit data access to authorized personnel only.
• Audits and Monitoring: Regular audits and continuous monitoring of our systems to detect and address vulnerabilities or suspicious activities.
• Employee Training: All employees receive training in data security and privacy practices to ensure they understand the importance of protecting user information.

4. Intellectual Property

4.1 Lixsa Content

Content generated by Lixsa, including but not limited to AI models, algorithms, software, user interfaces, graphics, design, data compilations, trademarks, logos, and any other visual or textual material provided through Lixsa, is the exclusive property of Walkon Livos SL or its licensors. This content is protected by intellectual property laws, including copyright and trademark laws, both nationally and internationally.

Using Lixsa does not transfer any intellectual property rights to the user, except for limited, revocable access and use of the service in accordance with these Terms. Unauthorized use of Lixsa’s content, including reproduction, modification, distribution, transmission, re-publication, or display without prior written consent from Walkon Livos SL, is strictly prohibited.

4.2 User Content

By using Lixsa, users may upload, transmit, or enter content, such as texts, images, information, and other data, for AI training or service customization (“User Content”).

The user grants Walkon Livos SL a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works, display, and perform the User Content in connection with providing the Lixsa service.

The user represents and warrants that they have all necessary rights to grant this license for the provided User Content.

5. Payments, Subscriptions, and Conversations

5.1 Subscription Plan Selection

Lixsa offers various subscription plans tailored to meet our clients’ diverse needs. Each plan provides access to the service and a specific number of conversations that can be used during the subscription period. Details, including pricing and specific features of each plan, are available in our pricing list accessible on our website and/or through the Lixsa user interface.

5.2 Definition of a Conversation

A “Conversation” is defined as an exchange of messages between an end user and Lixsa, or a human agent belonging to a Lixsa client, within a 24-hour window, limited to 1,200,000 words. If this word count is exceeded before the 24-hour period ends, it will be considered a new conversation.

5.3 Conversation Window

The conversation window is the 24-hour period during which message exchanges are counted as part of a single conversation. This window begins with the first message sent by the end user or Lixsa and concludes 24 hours later, after which a new conversation may begin as per the above definition.

6. Limitation of Liability

6.1 Service and Availability

Walkon Livos SL continually strives to ensure 99% availability of the Lixsa service. However, unforeseen circumstances may affect this availability, such as:

• Scheduled maintenance.
• System updates.
• Unexpected technical failures resulting in temporary service interruptions.

In case of maintenance or updates, we commit to notifying our clients in advance, providing details about the nature of the work and the estimated downtime.

7. Dispute Resolution

All disputes arising from these Terms will first be resolved through mediation. If mediation does not lead to a resolution, disputes will be submitted to the exclusive jurisdiction of the courts of Barcelona, Spain.

8. Modifications to the Terms

We reserve the right to modify these Terms at any time. Changes will take effect immediately upon their publication on our website or notification to the user.

9. Contact

For inquiries related to these Terms, contact us at hi@lixsa.ai. By using Lixsa, you accept these Terms and Conditions in full.